Last updated: February 18, 2025

1. General Conditions

By making a reservation on our website, you accept the terms and conditions of our cancellation policy. Cancellation rules may vary depending on the type of accommodation, selected rate, or any specific conditions set by the service provider.

2. Free Cancellation

Some rates offer free cancellation up to a certain deadline before the check-in date. If you cancel within this period, no fee will be charged. Specific conditions for free cancellation will be indicated at the time of booking.

3. Cancellation After Deadline or No-Show

If you cancel after the deadline for free cancellation or fail to show up (no-show), a fee may be charged, which could be a percentage of the total reservation amount or even the full value of the stay, as indicated in the selected rate.

4. Non-Refundable Rates

Reservations made with non-refundable rates do not allow free cancellation. In the event of cancellation or modification, the full reservation amount will be charged, and no refund will be provided.

5. Changes to the Reservation

If you wish to modify your reservation (e.g., stay dates, room type), please contact us. The acceptance of changes is subject to accommodation availability and may incur additional fees.

6. Refunds

If you are entitled to a refund, it will be processed using the same payment method used for the reservation. The processing time for the refund may vary depending on the bank.

7. Force Majeure

In extraordinary situations (e.g., natural disasters, pandemics, government restrictions), we may offer special cancellation conditions. In these cases, we recommend you contact us to assess your situation.

8. Contact

For any questions or cancellation requests, you can contact our team through the contact details provided on our website.

We recommend reading the terms carefully at the time of booking to avoid any inconvenience. By proceeding with the booking, you are accepting this cancellation policy.